What a Customer Is Worth — Free Value Worksheet | Zolley

Value worksheet

They capped their leads at $60. The math said $199.

A two-worksheet guide that tells you what a customer is actually worth to your business — and therefore the most you can afford to pay to get one. Twelve minutes, a calculator, and your own numbers.

Written for law firms, insurance and mortgage agencies, financial advisers, clinics, contractors and home services — any business where a person closes the sale.

  • What a customer is really worth over their lifetime
  • The most you can afford to pay to get one
  • Where the money is already leaking — in your numbers
  • Which kind of marketing actually fits your business

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Rather see your number right now? Run the free value calculator.

Most owners undercount a customer badly.

Not because they are careless — because they count the first sale and stop. That one habit quietly sets a ceiling on everything they are willing to spend to grow.

And while the ceiling sits too low, the money leaks in three places the worksheet prices for you:

The inquiry that goes cold Answered Friday morning; they hired whoever answered Thursday night.
The ones who did not buy Eighty of a hundred paid-for inquiries never hear from the business again.
The customer nobody asked No review requested, no referral invited, no reason given to come back.

What is inside.

Twelve pages, about twelve minutes. Nothing in it requires you to hire anyone. If you would rather answer six questions than read, the calculator runs the same arithmetic live. And if you buy leads, the sibling guide — Before You Buy Leads — covers the other half: vetting whoever sells them.

17× Return on investment For a client we built this way, from commissions already in the funding pipeline. The arithmetic in this guide is the arithmetic we price against.
“You’ve helped me calm down and feel more confident. You’ve been a support to me more than I can even explain.”
Lottie M. · Owner of a breath-coaching practice
Read the client stories →

Stop guessing what a customer is worth.

Twelve minutes and a calculator, and you will never negotiate against an invented number again.

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