Support — Open a Ticket, Get a Person | Zolley

Support

Something’s off? Tell us. A ticket, a person, a real answer.

For clients: describe what’s wrong, attach a screenshot if it helps, and you get a ticket number on the spot. A person picks it up — not a queue that emails you a knowledge-base link. Urgent and something’s down? Say so; those go first.

Open a ticket What happens next Client login
landscaping company · a ticket, start to fixed
Ticket opened · #100412“Estimate form isn’t sending” · screenshot attached · priority: soon
8:52 AM
Picked up by a person“On it — I can see the form. Give me an hour.”
9:10 AM
Fixed at the sourceField mapping repaired, test submission received, three missed leads recovered from the log
9:48 AM
Confirmed & closed“Working again — and the three from yesterday are in your CRM.”
9:55 AM

A number you can quote, a person you can name, and a fix at the source — not a workaround.

Because we run the machine, most fixes happen where the problem is — not in another vendor’s queue.

What happens next.

Four steps. You’ll know where your ticket is at each one.

You get a number

Instantly, on this page and by email. Quote it in any reply and everyone’s looking at the same thing.

A person picks it up

Someone who can actually change things — the same people who built and run your setup. Urgent, something-is-down tickets jump the line.

We fix it at the source

Because the platform, the site and the automation are ours to run, most fixes happen where the problem lives, not with a workaround.

You confirm it’s right

We tell you what we changed and why. The ticket closes when you say it’s working — not when we say it is.

Something down right now?Mark it Urgent below, or call (888) 503-3750 weekdays 9–5 Eastern and say it’s a support issue.
Inside your loginCurrent clients can also message us from app.zolley.com — it lands on the same desk, attached to your account. What else the platform does.
Not a client yet?This desk is for the people we work with. If you’re asking about working together, the contact page reaches the right person.

Open a ticket

Tell us what’s wrong. We’ll take it from there.

The more specific, the faster the fix — what you expected, what happened instead, and a screenshot if there is one. Then who you are, so we find your account and know where to send the answer.

  • You get a ticket number on this page the moment you submit
  • Attach a screenshot, PDF or export — up to 10 MB
  • Replies come from a person, by email — texts only if you ask for them
  • Your details stay with us — never sold or shared
Already have a ticket open?

Reply to the confirmation email with your ticket number and anything you want to add — screenshots included. It lands on the same ticket, with the same person. No need to start a new one.

Lost the email? Message us from your login with the number, or call (888) 503-3750.

Prefer email? Send it to [email protected] with a line on what’s wrong — a person opens the ticket for you and sends you the number.

New client granting access? The onboarding page walks every step →

Step 1 of 2The issue

What’s going on?

Pick the closest area — it routes the ticket to the right person on the first try.

And who are you?

So we can find your account and send the answer to the right place.

By sending this you agree to our terms and privacy policy.

A person reads every ticket. Urgent ones go first.

Straight answers.

About support. For everything else, the full FAQ covers pricing, ownership and how the work runs.

How fast will someone respond?

Tickets are read by a person during business hours, weekdays 9–5 Eastern, and urgent ones — something is down, leads aren’t arriving, the site is broken — go first. Mark it Urgent if that’s the case, or call. For everything else, expect a reply within 72 hours — weekends and holidays aside — and usually a lot sooner.

What counts as urgent?

Something that’s costing you customers right now: the site is down, forms or the phone line aren’t working, a campaign is misfiring, leads have stopped arriving. “I’d like to change the wording on a page” is real work we’ll gladly do — it just isn’t urgent, and saying so honestly keeps the fast lane fast for the tickets that need it.

Can I add more detail after I submit?

Yes — reply to the confirmation email with the ticket number and anything you’d like to add, screenshots included. It lands on the same ticket.

What if the fix needs a change to what we agreed?

Then we’ll say so before doing it. Fixing what’s broken is support. Building something new is a change to the work, and that gets scoped and agreed in writing — the same way everything else does.

Is this the only way to reach support?

No — message us from your client login, email [email protected], or call. This page is simply the fastest way to give us everything we need in one go and get a ticket number back on the spot.

Broken things don’t fix themselves.

A ticket number on the spot, a person on it, and a fix at the source — not a workaround, and not a queue.

Open a ticket Urgent? Call (888) 503-3750
Open a ticket